PILLMAXX RX — Website Privacy Policy

Last Updated: January 30, 2026

This Privacy Policy explains how Pillmaxx Rx (“Pillmaxx,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards information when you use pillmaxx.com, our online forms, text messaging programs, and any other online services that link to this Privacy Policy (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Important: When we handle Protected Health Information (PHI) as a pharmacy, that information is governed by our HIPAA Notice of Privacy Practices (NPP) (see below). If this Privacy Policy conflicts with the HIPAA NPP for PHI, the HIPAA NPP controls.

Who We Are

PILLMAXX RX
2061 N Los Robles Ave, Suite 103
Pasadena, CA 91104, USA

Scope

This Policy applies to information we collect:

On pillmaxx.com and our web forms (e.g., refill requests, contact forms, prior authorization support)
Through our SMS/text messaging communications (with your opt-in)
Through emails you send us
From our patient engagement or delivery coordination tools that link to this Policy

This Policy does not apply to third-party sites or services we do not control. For PHI, please review our HIPAA NPP.

Information We Collect

We collect information in the following categories. Some of this may be personal information under consumer privacy laws; PHI is handled under HIPAA:

Identifiers: name, postal address, email, phone number; account credentials (if applicable)
Health/Prescription Information (PHI): medication, prescriber, insurance, diagnoses, treatment details (when you request pharmacy services)
Commercial & Transactional Info: products/services requested, delivery preferences, payment confirmations from processors (we do not store full card numbers on our servers)
Insurance & Eligibility: plan info for billing and prior authorizations
Internet/Device Activity: IP address, device/browser type, pages visited, referring URL, timestamps, cookies
Approximate Location: general location inferred from IP (not precise geolocation)
Preferences & Feedback: communication preferences, survey responses
Communications: messages you send us (phone/SMS/email/web forms); recordings if you call and we record for quality (we will disclose if applicable)

Sources of Information

Directly from you (site forms, phone/SMS/email, in-person)
Automatically via cookies, pixels, and analytics tools
From third parties (e.g., prescribers, health plans, PBMs, delivery partners, payment processors, service providers) where needed to provide services or as permitted by law

If you choose not to provide requested information, we may be unable to provide certain services.

How We Use Information

We use information to:

Provide pharmacy services: process refills/orders, coordinate care and deliveries, prior authorization support, patient support
Communicate: respond to inquiries; send appointment/delivery reminders, service alerts, and—with your consent—limited marketing/educational messages
Operate & improve our Services: analytics, troubleshooting, security, quality assurance, training, and product/service development
Compliance & protection: detect/prevent fraud, enforce terms, comply with laws, respond to lawful requests
Personalize your experience: remember preferences and tailor content (never using PHI for targeted advertising)

Where required, we will obtain your consent before using your information for specific purposes.

How We Disclose Information

We may disclose information to:

Service Providers / Business Associates: entities that host data, process payments, deliver orders, provide IT/support, analytics, secure messaging, or SMS. Where PHI is involved, we require HIPAA Business Associate Agreements.
Healthcare Parties: prescribers, health plans/PBMs, and others involved in your care, payment, or healthcare operations (as permitted by HIPAA).
Legal & Safety: regulators, law enforcement, or others when required by law or to protect rights, privacy, safety, property, or security of you, us, or others.
Corporate Transactions: in connection with a merger, acquisition, or asset transfer (subject to applicable laws).
With Your Direction/Consent: when you ask us to share with a designated party.

We do not sell or share your personal information as those terms are defined by the California Consumer Privacy Laws (CCPA/CPRA). We also do not use PHI for cross‑context behavioral advertising.

Cookies, Analytics & Online Tracking

We use cookies and similar technologies to:

Ensure site functionality and security
Measure usage (analytics) and improve the Services
Remember your preferences

You can control cookies through your browser settings. If you disable cookies, some features may not work properly.

Do Not Track / Opt‑Out Signals: We recognize certain browser or device-based opt‑out preference signals where required by law. If we implement additional recognition mechanisms, we will update this Policy.

SMS/Text Messaging Terms

By opting in, you consent to receive Pillmaxx texts (e.g., refill updates, delivery windows, reminders).

Opt-Out: Reply STOP to end; HELP for help.
Message frequency varies. Message & data rates may apply.
No sale or sharing: Mobile numbers, SMS consent status, and SMS content are not sold or shared with third parties or affiliates for marketing.
We may use HIPAA-compliant messaging solutions for PHI.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is 100% secure. If you believe your interaction is no longer secure, please contact us using the details below.

Data Retention

We retain information as needed to provide services, meet legal/recordkeeping obligations (e.g., pharmacy record retention), resolve disputes, and secure our systems.

Your Choices

Marketing Emails/SMS: You can opt out using the unsubscribe link or by replying STOP to texts. (We may still send non‑marketing/transactional messages.)
Cookies: Use browser settings to manage cookies.
Access/Update: Contact us to access or correct your information (non‑PHI). For PHI, see the HIPAA NPP below.
Authorized Agent (CA residents): You may use an authorized agent to submit requests, subject to verification.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

Know/Access the categories and specific pieces of personal information we collected about you
Correct inaccurate personal information
Delete personal information (subject to legal exceptions)
Opt Out of Sale/Share of personal information (we do not sell or share as defined by CPRA)
Limit Use/Disclosure of Sensitive Personal Information (we do not use SPI for additional purposes requiring a right to limit)
Non‑Discrimination for exercising your rights

How to Submit a Request:

Email: privacy@pillmaxx.com
Phone: 626-900-8694

We will verify your request and respond as required by law. Note: PHI is not subject to CCPA/CPRA and is handled under HIPAA (see NPP).

Children’s Privacy

Our Services are intended for a general audience. We do not knowingly collect personal information from children under 13 online. If you are between 13–17, use the Services only with parent/guardian involvement. If you believe a child under 13 has provided information to us, please contact us and we will delete it consistent with applicable laws.

International Visitors

We operate in the United States and your information may be processed and stored in the U.S., which may have different data protection rules than your country.

Changes to This Privacy Policy

We may update this Policy from time to time. The “Last Updated” date shows when changes were made. Material changes will be posted on the Services, and we will obtain consent where required by law.

Contact Us

Pillmaxx Rx — Privacy Office
2061 N Los Robles Ave, Suite 103, Pasadena, CA 91104

Email: privacy@pillmaxx.com
Phone: 626-900-8694